Gatursos VIP Club Terms and Conditions of Use

Gatursos VIP Club Terms and Conditions of Use

1. Definitions

  • Gatursos VIP Club : Gatursos loyalty program that allows customers to accumulate points for purchases and interactions, exchanging them for rewards.
  • Member : Customer registered on the Gatursos website who joined the program.
  • Points : Reward unit accumulated through purchases or other actions specified by Gatursos.

2. Adherence to the Program

  • Membership in the Gatursos VIP Club is free and automatic for all customers registered on the website gatursos.com.br .
  • Only individuals 18 years of age or older may participate in the program.
  • Each customer can only have one account associated with the program.

3. Accumulation of Points

  • Points are accumulated based on the value of purchases made on the website, excluding shipping fees and applied discounts.
  • The conversion rate from euros to points will be specified by Gatursos and may be changed without prior notice.
  • Additional points may be awarded for promotional activities, such as product reviews or referrals of new customers, as announced by Gatursos.

4. Validity of Points

  • Accumulated points are valid for 12 months from the date of the transaction that originated them.
  • Points not used within the validity period will automatically expire and cannot be recovered.

5. Redeeming Rewards

  • Points can be exchanged for rewards specified in the program section of the website.
  • Rewards are cumulative and stored in the customer's account.
  • You can only use one reward per order.
  • Reward availability is subject to change and stock limitations.
  • Reward redemptions are non-refundable and subject to Gatursos' return policies.
  • Important : Rewards can only be used if there are no other active discounts at checkout.
    For example, if you took advantage of a discount from the “Frequently Bought Together” section, it will be automatically applied and your points reward will be saved in your account for use on your next purchase.

6. Cancellation and Suspension

  • Gatursos reserves the right to suspend or cancel the participation of any member who violates the terms of the program or uses fraudulent practices.
  • Members may cancel their participation in the program at any time by submitting a written request to Gatursos.

7. Modifications to the Program

  • Gatursos may modify, suspend or terminate the Gatursos VIP Club at any time, with or without prior notice.
  • Significant changes will be communicated to members through usual communication channels.

8. Limitation of Liability

  • Gatursos is not responsible for any losses or damages arising from participation in the program, except in cases provided for by law.
  • In the event of an error in the allocation of points, Gatursos' liability is limited to correcting the points balance of the affected member.

9. Data Protection

  • Members' personal data will be treated in accordance with Gatursos' Privacy Policy .
  • By joining the program, members consent to the processing of their data for purposes related to the rewards program.

10. General Provisions

  • These terms govern participation in the Gatursos VIP Club and supersede any prior agreements related to the program.
  • Any dispute related to the program will be resolved in accordance with Portuguese law.

Note: As the program is still under development, adjustments to the terms and conditions may occur. We recommend checking the official website regularly to stay up to date.

If you need additional assistance or have specific questions, please do not hesitate to contact the Gatursos team through the support channels available on the website.